What does the free support cover?
Installation assistance and re‑provision of original files to the verified purchaser.
Diagnosis of rendering, shaping, or OpenType feature issues in supported applications and systems.
Remediation of confirmed font bugs and provision of fixes or updates when feasible.
Guidance on usage, appropriate formats, and transferring the license to a new device owned by the licensee.
What counts as a custom service?
Adding a language, glyphs, symbols, or new weights.
Altering design, spacing, the name, or the branding of a typeface.
Converting or reengineering fonts owned by another designer after proof of legal entitlement.
Designing an exclusive retail face, a Variable Font, or preparing bespoke web/app/system builds.
Executing production artwork or files on the client’s behalf.
What do we need from you?
Send the order number, typeface name, OS and its version, application and its version, and a clear description of the issue with a screenshot or non‑confidential test file. The more precise the information, the faster the resolution.
Support limitations
Free support does not include repair of third‑party software, hardware, or operating systems, nor modified, pirated, or fonts not purchased from RTLtype. We do not guarantee instant response times, but issues that prevent use are triaged with operational priority and we continue until a clear diagnosis is reached.